No joke, actual call:
"Thank you for calling National City Technical Support, I'm Stawn Kaufman. How can I help you?"
"Hi, yes I'm doing my taxes and I was trying to view my transactions for 2006. The search is only going back to December. How do I go back to see the rest of the year?"
"Unfortunately, you can only view 90 days of activity via the Online Banking website."
"Oh. But there's a search bar here, and I'm searching for earlier in the year."
"Unfortunately, you can only view 90 days of activity via the Online Banking website. The search bar allows you to search within that timeframe."
"I really need to access this information, how can I get it, do I log in somewhere else?"
(...ok, maybe she's just a slow learner)
"Unfortunately. You can only. View 90. Days. Of activity online."
"Well obviously you still store the information somewhere, how do I access it?"
"Ma'am. It's not possible. You can only view 90 days of activity online."
"Can I pay to have it made available to me?"
"No."
(...)
"Would you like to order copies of those paper statements?"
"No, I have all of those, but I didn't want to have to do everything manually. There used to be more information available online, why did you change it?"
"We have actually increased the amount of information available on the website every year."
"Oh. 90 days of activity really isn't very much. How am I supposed to do my taxes?"
"Ma'am, how did you do your taxes ten years ago?"
(click.)
Another customer issue resolved.
Friday, February 23, 2007
Another day in Technical Suport
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Pictures!!
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3 comments:
How did you do them ten years ago. That was awesome :)
Oh, you just brought back years of technical support memories in that one post. Have you read the BOFH? ( http://en.wikipedia.org/wiki/BOFH ) I used to crack up in between taking phone calls and resetting email passwords. "But I never had an email password." "Yes you did, it was saved and now the server has reset so you'll need to type it in again.." "But I didn't have a password..."
Gah.
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